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Telerik is not a good tool to do ServiceNow automation hence these tests if needed will be done manually till we finalize a tool good for ServiceNow and use it in the long run.  ServiceNows next version has a inbuilt testing tool that we could start using.

| h3. {color:#363636}{*}{+}Tests for ServiceNow{+}{*}{color} | h3. *steps taken by user* | *Steps taken by IT Provider * | *Expected Outcome* | | | | |
| {color:black}{*}SERVICE CATALOG MODULE{*}{color} | | | | | | | |
| {color:black}  {color} {color:black}{*}Workflows for Accounts & Access{*}{color} | | | | | | | |
| {color:black}{*}Affiliate or Non-UTA Employee Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.    \\
Click "*Request something *".    \\
Select the  "*Affiliate or Non-UTA Employee Access"* \\
Fill the form.    \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}Departmental Network Drive Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "* Departmental Network Drive Access"*  \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}ImageNow Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "* ImageNow"*  \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}CMS Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*CMS Access"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}* Database Account - Create Account or Password Reset{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*Database Account"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}Temporary Access to a Disabled Account{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*Temporary Access to a Disabled Account"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}My Mav Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*MyMav Access"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}UTShare Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*UTShare Access"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}UTA Flow Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*UTA Flow Access"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}PeopleSoft LDAP Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*PeopleSoft LDAP Access"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}RDS/Discoverer Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*RDS/Discoverer Access"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}RDS/Discoverer Password Reset{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*RDS/Discoverer pwd Reset"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}Research Network Access{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*Research Network Access"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}SFTP Access to MyMav Server{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*SFTP Access to MyMav Server"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}   {color} {color:#0000ff} {color}{color:#0000ff}{*}Server & Storage{*}{color} | | | | | | | |
| {color:black}{*}Box Storage Request{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*Box Storage Request"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}Modify Server Request{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*Modify Server Request{*}*"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}Provision Server Request{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*Provision Server Request{*}*"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}  {color} {color:black}{*}Desktop or Lab Hardware & Software{*}{color} | | | | | | | |
| {color:black}{*}Standard Computer Setup{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.     \\
Click "*Request something *".     \\
Select the  "*Standard Computer Setup{*}*"* \\
Fill the form.     \\
Click the *Submit* button. | | | | | | |
| {color:black}* Hardware or Software Installation{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.      \\
Click "*Request something *".      \\
Select the  "*Hardware or Software Installation{*}*"*  \\
Fill the form.      \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}Network Printer Setup{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.      \\
Click "*Request something *".      \\
Select the  "*Network Printer Setup{*}*"*  \\
Fill the form.      \\
Click the *Submit* button. | | | | | | |
| {color:black}{*}Re-purpose/Re-image Computer{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.      \\
Click "*Request something *".      \\
Select the  "*Re-purpose/Re-image Computer{*}*"*  \\
Fill the form.      \\
Click the *Submit* button. | | | | | | |
| {color:black} {color}{color:black}{*}Hardware or Software Recommendation{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.      \\
Click "*Request something *".      \\
Select the  "*Hardware or Software Recommendation{*}*"*  \\
Fill the form.      \\
Click the *Submit* button. | | | | | | |
| {color:black}  {color} {color:black}{*}Network & Telecomm{*}{color} | | | | | | | |
| {color:black}      {color}{color:black}{*}Domain Name Service{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.      \\
Click "*Request something *".      \\
Select the  "*Domain Name Service{*}*"*  \\
Fill the form.      \\
Click the *Submit* button. | | | | | | |
| {color:black}     {color}{color:black}* Static IP Address Request{*}{color} | Login to ServiceNow at [https://utatest.service-now.com/selfservice] using netid and password.      \\
Click "*Request something *".      \\
Select the  "*Static IP Address"*  \\
Fill the form.      \\
Click the *Submit* button. | | | | | | |
| {color:black}     {color}{color:black}* Cable Pull Request{*}{color} | | | | | | | |
| {color:black}     {color}{color:black}* Installation of Wireless Access{*}{color} | | | | | | | |
| {color:black}  {color} {color:black}{*}Email & Communication{*}{color} | | | | | | | |
| {color:black}      Shared (Resource) or Room Mailbox Access{color} | | | | | | | |
| {color:black}      Create Resource or Room Mailbox{color} | | | | | | | |
| {color:black}      New Distribution Group or Listserv Request{color} | | | | | | | |
| {color:black}  {color} {color:black}{*}Miscellaneous{*}{color} | | | | | | | |
| {color:black}      Urgent Clearance Request{color} | | | | | | | |
| {color:black}      Training{color} | | | | | | | |
| {color:black}      New ImageNow Process{color} | | | | | | | |
| {color:black}{*}Other Items in ITSA{*}{color} | | | | | | | |
| {color:black}   My Tickets{color} | | | | | | | |
| {color:black}   Search{color} | | | | | | | |
| {color:black}   Logout{color} | | | | | | | |
| {color:black}   Browser testing of ServiceNow{color} | | | | | | | |
| {color:black}      firefox{color} | | | | | | | |
| {color:black}      ie{color} | | | | | | | |
| {color:black}      chrome{color} | | | | | | | |
| {color:black}      safari{color} | | | | | | | |
| {color:black}      microsoft edge{color} | | | | | | | |
| {color:black}      Notifications testing{color} | | | | | | | |
| {color:black}         Incident{color} | | | | | | | |
| {color:black}         Request Notification{color} | | | | | | | |
| {color:black}      Survey{color} | | | | | | | |
| {color:black}      Problem{color} | | | | | | | |
| {color:black}      Major Incident{color} | | | | | | | |
| {color:black}      Knowledge{color} | | | | | | | |
| {color:black}      Reports{color} | | | | | | | |