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These are tests for the ServiceCatalog items in ServiceNow owned by the *Identity & Access *Team headed by Mike.

***User Side tests are what can be done in self service by any UTA faculty, staff or student,   ITProvider side steps can be performed only by OIT employees.

USER SIDE

Test Name Diagram Steps for User Expected Outcome
RDS/Discoverer Access


RDS/Discoverer Access Login to ServiceNow at https://utatest.service-now.com/selfservice 
using netid and password.      
Click "Request something ".      
Select  " RDS/Discoverer Access" under Access
Fill the form.      
Click the Submit button.
RDS/Discoverer Access is created and the task is in the Identity & Access teams queue.
RDS/Discoverer Password Reset
RDS/Discoverer Access pwd reset
Login to ServiceNow at https://utatest.service-now.com/selfservice 
using netid and password.   
Click "Request something ".      
Select  "RDS/Discoverer password reset"   under access.
Fill the form.  
Click submit Button.
RDS/Discoverer password reset is created and the task is in the Identity & Access teams queue. 
 
UTShare Access UTShare Accessprocess Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.      
Click "Request something ".      
Select the  "UTShare Access"   under Access .
Fill the form.  
Click submit button
*UTShare Access *created and the task is in the Identity & Access teams queue.
IT PROVIDER SIDE      
RDS/Discoverer Access
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.          
Click "My Groups Work ".          
Select the Grant RDS/Discoverer Access  task  
Assign to self       
Complete task.        

The RDS/Discoverer Access request is completed.
RDS/Discoverer Password Reset
  Login to ServiceNow at https://utatest.service-now.com/ using netid and password.           
Click "My Groups Work ".        
Select the Grant RDS/Discoverer Password Reset        
Assign to self        
Complete task.  
The RDS/Discoverer Password Resetrequest is completed
UT Share Access   Login to ServiceNow at https://utatest.service-now.com/using netid and password.           
Click "My Groups Work ".     
Select the *UT Share Access*task         
Assign to self .        
Complete task .
The UT Share Access request is completed [||||||\||]
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