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These are tests for the ServiceCatalog items in ServiceNow owned by the *Operation & Analytics *Team headed by Melissa Ferguson

***User Side tests are what can be done in self service by any UTA faculty, staff or student,   ITProvider side steps can be performed only by OIT employees.

USER SIDE

Test Name Diagram Steps for User Expected Outcome
PeopleSoft LDAP Access

PeopleSoft LDAP Access
Login to ServiceNow at https://utatest.service-now.com/selfservice 
using netid and password.      
Click "Request something ".      
Select  " PeopleSoft LDAP Access" under Enterprise Data Services.
Fill the form.      
Click the Submit button.
PeopleSoft LDAP Access is created and the task is in the Application support teams queue.
Control M Job Scheduling request Control M Job Scheduling request
Login to ServiceNow at https://utatest.service-now.com/selfservice 
using netid and password.   
Click "Request something ".      
Select  "Control M Job Scheduling request"   under Miscelleaneous.
Fill the form.  
Click submit Button.
Control M Job Scheduling request is created and the task is in the Application support teams queue. 
 
Data Interface Request Data Interface Request process Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.      
Click "Request something ".      
Select the  "Data Interface Request"   under Enterprise Data Services.
Fill the form.  
Click submit button
Data Interface Request  created and the task is in the Application support teams queue.
IT PROVIDER SIDE      
PeopleSoft LDAP Access
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.          
Click "My Groups Work ".          
Select the PeopleSoft LDAP Access task  
Assign to self       
Complete task.        

The PeopleSoft LDAP Access Access request is completed.
Data Extract Request 
  Login to ServiceNow at https://utatest.service-now.com/ using netid and password.           
Click "My Groups Work ".        
Select the Grant CMS Access task       
Assign to self        
Complete task.  
The CMS Access request is completed
Data Interface Request 
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.           
Click "My Groups Work ".     
Select the *New ImageNow Process *task         
Assign to self .        
Complete task .
The ImageNow prpcess request is completed  
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