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These are test steps for the help desk teams catalog items.

USER SIDE

Test Name Diagram Steps for User Expected Outcome
Affiliate or Non-UTA Employee Access


  Login to ServiceNow at https://utatest.service-now.com/selfservice 
using netid and password.      
Click "Request something.
Select  Affiliate or Non-UTA Employee Access" under Access.
Fill the form.      
Click the Submit button.
Affiliate or Non-UTA Employee Access Request is created and the task is in the Helpdesk queue.
Departmental Network Drive Access
  Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.      
Click "Request something ".
Departmental Network Drive Access under  Accounts & Access.  
Fill the form.  
Click submit Button.
Departmental Network Drive Access  is created and the task is in the Helpdesk teams queue.
Database Account, Create Account or Password Reset   Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.      
Click "Request something ".      
Select the  "Database Account, Create Account or Password Reset"   under Accounts & Access.
Fill the form.  
Click submit button.
New  Database Account, Create Account or Password Resett Request is created and the task is in the Helpdesk teams queue.
Temporary Access to Disabled Account   Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.      
Click "Request something ".      
Select the  Temporary Access to Disabled Account"   under Accounts & Access.
Fill the form.  
Click submit button.
New  Temporary Access to Disabled Account is created and the task is in the Helpdesk teams queue.  
IT PROVIDER SIDE      
Domain Name Service 
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.          
Click "My Groups Work ".          
Select the Domain Name Service task . 
Assign to self.    
Complete task.        

The IDomain Name Service request is completed.
Static IP Address Request 
  Login to ServiceNow at https://utatest.service-now.com/ using netid and password.           
Click "My Groups Work ".        
Select the Static IP Address task.
Assign to self. 
Complete task.  
The Static IP Address Request request is completed
Cable Pull Request 
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.           
Click "My Groups Work ".     
Select the **Cable Pull Request *ask         
Assign to self .        
Complete task .
The Cable Pull Request is completed
Installation of Wireless Access 
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.            
Click "My Groups Work ".      
Select the training *task          
Assign to self.        
Complete task.  
The Installation of Wireless Access request is completed  
 
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