Skip to end of metadata
Go to start of metadata

Tests for ServiceNow

steps taken by user

Steps taken by IT Provider  Expected Outcome        
SERVICE CATALOG MODULE              
   Workflows for Accounts & Access              
Affiliate or Non-UTA Employee Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.   
Click "Request something ".   
Select the  "Affiliate or Non-UTA Employee Access"
Fill the form.   
Click the Submit button.
           
Departmental Network Drive Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  " Departmental Network Drive Access" 
Fill the form.    
Click the Submit button.
           
 ImageNow Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  " ImageNow" 
Fill the form.    
Click the Submit button.
           
 CMS Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "CMS Access"
Fill the form.    
Click the Submit button.
           
 Database Account - Create Account or Password Reset Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "Database Account"
Fill the form.    
Click the Submit button.
           
Temporary Access to a Disabled Account Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "Temporary Access to a Disabled Account"
Fill the form.    
Click the Submit button.
           
My Mav Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "MyMav Access"
Fill the form.    
Click the Submit button.
           
 UTShare Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "UTShare Access"
Fill the form.    
Click the Submit button.
           
 UTA Flow Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "UTA Flow Access"
Fill the form.    
Click the Submit button.
           
PeopleSoft LDAP Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "PeopleSoft LDAP Access"
Fill the form.    
Click the Submit button.
           
 RDS/Discoverer Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "RDS/Discoverer Access"
Fill the form.    
Click the Submit button.
           
RDS/Discoverer Password Reset Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "RDS/Discoverer pwd Reset"
Fill the form.    
Click the Submit button.
           
Research Network Access Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "Research Network Access"
Fill the form.    
Click the Submit button.
           
SFTP Access to MyMav Server Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "SFTP Access to MyMav Server"
Fill the form.    
Click the Submit button.
           
     Server & Storage              
Box Storage Request Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "Box Storage Request"
Fill the form.    
Click the Submit button.
           
Modify Server Request Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "Modify Server Request"
Fill the form.    
Click the Submit button.
           
 Provision Server Request Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "Provision Server Request"
Fill the form.    
Click the Submit button.
           
   Desktop or Lab Hardware & Software              
Standard Computer Setup Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.    
Click "Request something ".    
Select the  "Standard Computer Setup"
Fill the form.    
Click the Submit button.
           
 Hardware or Software Installation Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.     
Click "Request something ".     
Select the  "Hardware or Software Installation" 
Fill the form.     
Click the Submit button.
           
 Network Printer Setup Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.     
Click "Request something ".     
Select the  "Network Printer Setup" 
Fill the form.     
Click the Submit button.
           
Re-purpose/Re-image Computer Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.     
Click "Request something ".     
Select the  "Re-purpose/Re-image Computer" 
Fill the form.     
Click the Submit button.
           
 Hardware or Software Recommendation Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.     
Click "Request something ".     
Select the  "Hardware or Software Recommendation" 
Fill the form.     
Click the Submit button.
           
   Network & Telecomm              
      Domain Name Service Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.     
Click "Request something ".     
Select the  "Domain Name Service" 
Fill the form.     
Click the Submit button.
           
      Static IP Address Request Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.     
Click "Request something ".     
Select the  "Static IP Address" 
Fill the form.     
Click the Submit button.
           
      Cable Pull Request              
      Installation of Wireless Access              
   Email & Communication              
      Shared (Resource) or Room Mailbox Access              
      Create Resource or Room Mailbox              
      New Distribution Group or Listserv Request              
   Miscellaneous              
      Urgent Clearance Request              
      Training              
      New ImageNow Process              
Other Items in ITSA              
   My Tickets              
   Search              
   Logout              
   Browser testing of ServiceNow              
      firefox              
      ie              
      chrome              
      safari              
      microsoft edge              
      Notifications testing              
         Incident              
         Request Notification              
      Survey              
      Problem              
      Major Incident              
      Knowledge              
      Reports              
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.