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Test Name/Desciption steps taken by user Steps taken by IT Provider  Expected Outcome        
Create Knowledge Article Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.  
Click "Knowledge base".  
Select the OIT Internal or OIT External.   
Type Name of Article
Type Description 
Type article  or upload it.
Click the Submit button.
  knowledge article is created        
Edit Knowledge Article   Login to ServiceNow at https://utatest.service-now.com/ using netid and password.    
Type Description.    
Click the Submit button.
incident is created        
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