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Tests for ServiceNow

steps taken by user

Steps taken by IT Provider  Expected Outcome        
 GENERIC REQUEST MODULE TESTS              
Create  Generic Request from Portal Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.   
Click "Request something ".   
Type Description.   
Click the Submit button.
  Request is created.        
Create Request from ITIL Provider Side Login to ServiceNow at https://utatest.service-now.com/ using netid and password.    
Under request tab,  click Create New.    
Fill the form.     
Select assignment. 
Select category and business service 
Type Description and short description.    
Click the Submit button.
  Request is created.        
Complete Request Login to ServiceNow at https://utatest.service-now.com/ using netid and password.     
select incident after clicking all under request  tab.  
Click Closure tab.  
select closure code.  
enter Closing notes.  
click complete request button.
  Request is completed        
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