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These are tests for the ServiceCatalog items in ServiceNow owned by the Enterprise Data Services  (EDS) Team headed by Douglas Bergere and Scott Kudalty.

***User Side tests are what can be done in self service by any UTA faculty, staff or student,   ITProvider side steps can be performed only by OIT employees.

USER SIDE

Test Name Diagram Steps for User Expected Outcome
Custom Report Request


Custom Report Request process Login to ServiceNow at https://utatest.service-now.com/selfservice 
using netid and password.      
Click "Request something ".      
Select  " Custom Report Request process" under Enterprise Data Services.
Fill the form.      
Click the Submit button.
Custom Report Request is created and the task is in the Application support teams queue.
Data Extract Request
Data Extract Request process Login to ServiceNow at https://utatest.service-now.com/selfservice 
using netid and password.   
Click "Request something ".      
Select  "Data Extract Request"   under Enterprise Data Services.
Fill the form.  
Click submit Button.
Data Extract Request is created and the task is in the Application support teams queue.
 
Data Interface Request Data Interface Request process Login to ServiceNow at https://utatest.service-now.com/selfservice using netid and password.      
Click "Request something ".      
Select the  "Data Interface Request"   under Enterprise Data Services.
Fill the form.  
Click submit button
Data Interface Request  created and the task is in the Application support teams queue.
IT PROVIDER SIDE      
Custom Report Request
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.         
Click "My Groups Work ".         
Select the Grant ImageNow Access task 
Assign to self      
Complete task.       

The ImageNow Access request is completed.
Data Extract Request
  Login to ServiceNow at https://utatest.service-now.com/ using netid and password.          
Click "My Groups Work ".       
Select the Grant CMS Access task      
Assign to self       
Complete task. 
The CMS Access request is completed
Data Interface Request
  Login to ServiceNow at https://utatest.service-now.com/using netid and password.          
Click "My Groups Work ".    
Select the *New ImageNow Process *task        
Assign to self .       
Complete task .
The ImageNow prpcess request is completed
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